Refund policy

Returns & exchanges accepted

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  Customers can apply for returns or exchanges within 30 days from the date of signing for the express delivery.
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  The goods must remain in a brand-new and unused state, without any wear, scratches, deformation, or other conditions that affect secondary sales.
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  The original packaging and accessories must be complete. Provide proof of purchase, such as order screenshots or invoices.

Returns & exchanges process

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  Please contact our customer service team within the specified time and provide order information and the reasons for return or exchange.
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  We will review within 48 hours after receiving the application to confirm whether the return and exchange conditions are met.
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  After the review is passed, the customer needs to return the goods and related accessories to the designated address, and the freight shall be prepaid.
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  After receiving the returned items, we will conduct an inspection. If the conditions are met, the return or exchange will be processed.