Shipping Policy

  • Free shipping

Order Confirmation

After placing your order, you will receive a confirmation email detailing the items purchased and your shipping information. Please double-check all details carefully (country, street number, company name, unit number, etc.) and contact us immediately if there are any errors.
If you do not receive the confirmation email within 24 hours of placing your order, please check your spam folder before contacting us.

Shipping & Delivery Times

  • Order processing time: 3-5 business days
  • Transit time: 7-10 business days
  • Total delivery time: 10-15 business days (including order processing and transit time)

In the event of force majeure, order processing may be delayed. However, we commit to processing your order as quickly as possible once weather and other conditions permit.
You will receive a notification email with a tracking number once your order has been shipped.

Tracking

After your order is successfully placed, you will first receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email containing your order number, carrier information, order placement date and time, order status, and tracking numbers for all shipped items.
You may track your items on the carrier's official website 24 hours after shipment.
Once your package arrives in your country, it will be handed over to your local postal service for final delivery. You may continue to track your parcel using the same tracking number on your local postal service's website.
If tracking information indicates that the parcel could not be delivered for any reason, please contact your local post office first for detailed information. As they are handling your parcel directly, they can provide updates that we do not have access to.
If you encounter any issues tracking your parcel, please email us at info@stfmvcharm.com and we will be happy to assist you.

Delivery Issues

We take all reasonable precautions to ensure your products arrive undamaged. If your item is damaged in transit, please contact us immediately by email at info@stfmvcharm.com within 3 business days of receiving your order.
If your order was damaged during shipping, please contact us promptly and provide photos of the damaged item(s).
If possible, please document any delivery issues (damaged/soaked packaging, torn/bent products, etc.) with the carrier at the time of delivery.

Change Shipping Address

If you notice that your order is being shipped to an incorrect address, please email us at info@stfmvcharm.com as soon as possible.

Important Notes

  • Your order will be shipped to the address provided at checkout. Any package returned to us due to an incorrect or incomplete address will be re-shipped at your expense.
  • You are responsible for paying the return shipping fee for any returns that are not due to product quality issues.